Lead four managers and more than 50 employees across three dental offices, reporting directly to the owner with broad operational decision authority.
- Built a remote support team serving three dental offices, improving productivity and sales conversion while reducing staffing costs.
- Developed managers through structured coaching, clear KPI expectations and delegated responsibility. Their ability to manage daily operations eliminated the need for my recurring site visits every two to three months, creating capacity to focus on planning and structuring future operations.
- Launched General Dentistry services in 2022 and currently lead expansion into a new state.
- Lead the company's transition toward AI enabled operations through AI assisted development, automation and better operational tools. Implemented workforce administration, time tracking, billing and CRM systems to streamline workflows, reduce manual work and lower operating costs.
- Manage operating budgets, approve spending, forecast staffing costs and evaluate profitability to support annual financial goals set by the owner. Streamline departmental processes and staffing requirements to improve efficiency.
- Lead daily sales updates, weekly business reviews and monthly management meetings to identify performance gaps and adjust operating priorities. Hold monthly business reviews with the owner to evaluate performance, align priorities and escalate matters requiring his review.
- Lead vendor selection, negotiation, engagement, performance audits and termination across dental supplies, dental technicians, IT and SEO services, addressing service failures and holding providers accountable.
- Set a service goal of earning a five star review from every patient. Immediately audit reviews below five stars to identify service gaps and opportunities for improvement.